Refund Policy & Disclaimer
TERMS & CONDITIONS
USE OF SITE
This website is owned and operated by Ascended Presence, LLC (“Susan Moe”, “us”, “we”). Accessing, browsing or otherwise using the site indicates your agreement to all the Terms and Conditions in this agreement, so please read this agreement carefully before proceeding. If you do not agree to any of these terms, then please do not access or use the Ascended Presence website (“ascendedpresence.com”).
These Terms of Use apply to all users of the Ascended Presence Website, including users who also may be contributors of text, content, information, and other materials or services on the Website.
Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of interacting with Ascended Presence Site content and shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.
You understand that when using the Ascended Presence Website, you will be exposed to User Submissions from a variety of sources, and that Susan Moe is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such User Submissions. You further understand and acknowledge that you may be exposed to User Submissions that are inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against Susan Moe with respect thereto, and agree to indemnify and hold Susan Moe, her Partners, affiliates, and/or licensors, harmless to the fullest extent allowed by law regarding all matters related to your use of the site.
AMAZON ASSOCIATES PROGRAM We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
LINKS
The Ascended Presence Website may contain links to third party websites that are not owned or controlled by Susan Moe. Susan Moe has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites. In addition, Susan Moe will not and cannot censor or edit the content of any third-party site. By using the Website, you expressly waive Susan Moe from any and all liability arising from your use of any third-party website. Accordingly, we encourage you to be aware when you leave the Ascended Presence Website, to read the terms and conditions and privacy policy of each other website that you visit.
INTELLECTUAL PROPERTY
All text, graphics, button icons, images, audio clips, and software (collectively, “Content”), belongs exclusively to Ascended Presence, LLC (Ascended Presence) or its affiliates. The collection, arrangement, and assembly of all Content on this Site (the “Compilation”) belongs exclusively to Ascended Presence or its affiliates. All software used on this Site (the “Software”) is the property of Ascended Presence, its affiliates or its Software suppliers.
INTERNATIONAL ACCESS
This Site may be accessed from countries other than the United States. This Site may contain products or references to products that are not available outside of the United States. Any such references do not imply that such products will be made available outside the United States. If you access and use this Site outside the United States you are responsible for complying with your local laws and regulations.
ABILITY TO ACCEPT TERMS OF USE
You affirm that you are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Use, and to abide by and comply with these Terms of Use.
TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.
APPLICABLE LAW
This site is created and controlled by Susan Moe in the State of California, USA. As such, the laws of the State of California will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws.
PURCHASES
By placing an order with us for any product or service made available through the Site, you represent and warrant that (i) you have the legal right to use the payment method provided, (ii) you are of legal age and capacity to form a binding contract, and (iii) all information you provide to us in connection with such order is true, accurate, and complete.
You may be asked to supply certain information relevant to any order you place through the Site including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. We may use third party services to process your payment or fulfill your order. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per account, per IP address, per billing information, per postal address, per credit card or per order. If we make a change to or cancel an order, we will attempt to notify you. We further reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
All features, specifications, products, prices, discounts, promotions, and offers described on our Site are subject to change at any time, without notice. We have made every effort to accurately display our products, but images on the Site may not exactly match the actual product. All prices displayed on the Site are in U.S. dollars unless otherwise noted. We will add applicable sales taxes and shipping fees as necessary. The risk of loss and title for products purchased pass to you upon our delivery of the products to the carrier.
Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your order).
REFUNDS / EXCHANGES – DIGITAL DOWNLOADS
All sales are FINAL and all charges from those sales are non-refundable. We have a NO REFUND POLICY with digital downloads. Before you click purchase on the final confirmation page, make sure that what you’re about to order is correct. If you experience any problem with your download, please contact us immediately at hello@ascendedpresence.com, or try to re-download the file (you will have 24 hours from the time of purchase to successfully download the digital file). Note: A “Download” is Purchased Digital Material. You shall be authorized to use the Downloads only for noncommercial, personal use, unless otherwise approved by the owner/management of the material. You may not reverse engineer, de-compile, disassemble, modify or disable any copy protection or use limitation systems associated with the Downloads. You may not play and then re-digitize any Downloads. You may not create any “derivative works” by altering any of the Content. You may not use the Downloads in conjunction with any other third-party content. YOU MAY NOT UPLOAD DOWNLOADS TO THE INTERNET. PEER-2-PEER FILE SHARING IS STRICTLY PROHIBITED. Any other manner of network file sharing and transfer of Downloads to devices for such purpose is prohibited. Please contact us for any information/agreement/approval for any intended commercial use.
REFUNDS / EXCHANGES – PHYSICAL PRODUCTS
We want you to be completely happy with your purchase. If you have any questions, concerns, or problems please contact us using one of the below listed Contact methods. In the event, however, that you decide your purchase was not the right decision, we want to make things right. Within 30 days of any purchase, Ascended Presence will refund the full price you paid upon request. Simply contact us and let us know you’d like a refund. No refunds are provided after more than 30 days following purchase. If there is a technical problem/malfunction with the product, we will exchange said product, with sales receipt, within 30 Days of purchase date; please contact us in advance to obtain an RMA number (Return Merchandise Authorization). Products sent back to us without the RMA number will be returned to sender. Return shipping costs will be the responsibility of the customer.
REFUNDS / EXCHANGES – SERVICES
By purchasing readings, programs, or coaching, you agree to the following terms and conditions:
Prices are listed in U.S. Dollars and are subject to change without notice. All sales are final. No refunds. Offerings are subject to change without prior notice. Login information is for paid registrants only. Please do not forward or share any of the programs. Please contact Ascended Presence hello@ascendedpresence.com if you have any questions prior to purchasing and someone would be happy to assist you.
Susan Moe is not a licensed medical doctor, naturopathic doctor, psychologist, psychotherapist, or licensed healthcare provider or practitioner of any kind. Susan Moe does not provide medical advice, treatment, or medical diagnosis.
ORDER CANCELLATIONS
Orders for Digital Downloads may not be canceled since they are processed immediately upon purchase. Canceling orders for any shippable order should be addressed via email at hello@ascendedpresence.com. Email cancellations must contain the following: First name, last name, order number, and email address, and, optionally, day/evening telephone number. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions regarding canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total, less shipping cost, once we receive the returned product in the same condition as it was shipped out (i.e., in its original packaging, wrapped and unopened, with sales receipt); to receive the product otherwise will null and void the cancellation order. Refused orders will be treated as a return, with the same policy that applies to returned items.
CONTACT METHODS
You can contact us via email us at hello@ascendedpresence.com or use our contact form.